2020 was a big year for tech companies. Together, the five largest companies in technology, including Apple, Alphabet (Google), Facebook, Amazon, and Microsoft, comprised 37% of the S&P 500’s total gains and we’re on track to spend as much as $3.4 trillion on digital services in 2020.
Chatbots have already taken over in some ways. In early 2015, the top bot-based messaging apps (WhatsApp, Facebook Messenger, WeChat, and Viber) surpassed the big four social networking apps (Facebook, Twitter, Instagram, and LinkedIn) in global active monthly users.